OUR GUARANTEE & REFUND POLICY
We’re proud of what we make and we believe that once you try us you’ll fall in love with natural too. However we recognize that not every product will work for every customer so we’ve made it easy for you to try our stuff without any risk. We offer a 100% money back guarantee. It doesn’t matter if you don’t have your receipt or if the product has been used (in fact we hope you’ve tried it). All we asis your feedback on why you’re returning it. Your feedback is critical to us as we continue to formulate amazing no nonsense products! If you purchased your product from our online store and would like to return it, please email firstname.lastname@example.org or call us at 403 982 6680
When you place an order with us you’ll be happy to know that it will be carefully packaged and shipped within 1 or 2 business days. Most of our orders are shipped with Canada Post, but some are sent through UPS. When you place an order you’ll receive an email confirmation that your order has been received as well as the tracking information you need to be able to see where your delivery is.
We’re happy to be able to offer $7.95 shipping to anywhere in Canada as well as free shipping on orders over $75. Sometimes there are customs charges on orders from outside Canada and we ask you to check with your local customs authority on this type of tax or duty charge.
Expedited $7.95 (2 – 8 business days) - Free for orders over $75
Express $17.95 (2 – 4 business days)
Standard $9.95 (1 – 2 weeks) Free for orders over $75
Express $19.95 (4 – 8 business days)
International shipping rates vary depending on weight. International delivery can take between 4 and 12 weeks to arrive by Surface or 1 to 2 weeks by Air service. Please contact your customs authority to find out if any additional import fees or taxes will be charged.